Setrab USA Sales Conditions
Setrab USA (sūsa) is a traditional distribution model component manufacturer. Traditional distribution has historically relied on Distributors, Jobbers, and Dealers to stock product, identify customers, and purvey product. sūsa will determine offers of sale to Distributors, Jobbers, and Dealers based upon a thorough application and investigation process. Volume purchasing ability is only one category of qualification.
sūsa products present value and quality. Dealer discounting of sūsa components is not necessary and is strongly discouraged. sūsa endeavors to identify the type firms that can offer strong customer service along with our products. sūsa firmly asserts—and decades of experience edify—that it is not necessary to purchase customers by discounting our products.
sūsa Distributors
sūsa Distributors are identified as regional and/or national multi-brand stock-holding entities endeavoring to attract and service multiple Dealers within their market(s).
sūsa Distributor responsibilities:
- meeting minimum order requirements
- meeting annual purchasing requirements
- maintaining adequate inventory to account for market demand
- educating and policing up-channel regarding product and pricing
sūsa Jobbers/Wholesale Dealers
sūsa identifies Jobbers/Wholesale Dealers as local and/or regional multi-brand retailers endeavoring to attract end-use customers within an identifiable market scope. sūsa Jobbers/Wholesale Dealers may deal directly with sūsa or through a sūsa Distributor. sūsa will offer any and all customer service and technical assistance to its Jobber/Wholesale Dealer regardless of direct or indirect relationship status.
sūsa Jobber/Wholesale Dealer responsibilities:
- maintaining adequate inventory for market segment
- marketing to and educating end user
- maintaining brand value in pricing (minimum advertised pricing should be no less than 15% from MSRP, i.e., our RACER pricing level).
While the responsibilities listed above are by no means inclusive of all common responsibilities of the successful Distributor/Jobber/Wholesale Dealer, compliance and professional representation of our brand will ensure uninterrupted customer service and ensure we remain the viable supplier you have come to expect.
Refunds, returns, and exchanges
All orders leaving our shipping department have been checked and double-checked for accuracy and kit contents. Please notify us immediately of any discrepancy. All oil coolers have been pressure-tested prior to packaging. We will accept no returns past 30 days from the invoice date. A copy of the invoice or the order number must accompany all returned-goods authorization (RGA) requests. Any authorized return must be accompanied by an RGA number. An RGA may be obtained by contacting Setrab USA / sūsa, by telephone at (740)625-6228 or via email at info@setrabusa.com.
A 10% restocking fee will be charged to account for repackaging, re-handling, and administration. No refunds will be issued for shipping charges. Credit will only be issued upon inspection of returned items and the subsequent determination of suitability for resale. Credit will only be issued toward credit card used for original purchase.
Guarantee
If it is determined that a part is defective, we will replace it or issue a refund at our sole discretion. Setrab USA / sūsa parts are guaranteed to be free from manufacturing defects for six months from the date of purchase. No warranty or liability is expressed or implied in a racing environment. Proof of purchase will be required. No refunds will be issued for shipping charges.
Shipping claims
Setrab USA / sūsa parts are packaged to provide for security during transit. In the event that your order arrives damaged in any way, report your damage at once to the carrier, and please email us as soon as possible at info@setrabusa.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Setrab USA / sūsa cannot issue damage claims. You must hold the original box, packaging material, and damaged merchandise for the carrier to inspect. Setrab USA / sūsa cannot be responsible for damages due to carrier negligence.
For further information, please see the Shipping Terms of Service page.
Shipping Terms of Service
Please see the Shipping Terms of Service page